Evaluation of ChatGPT on Biomedical Tasks: A Zero-Shot Comparison with Fine-Tuned Generative Transformers

ChatGPT is a large language model developed by OpenAI. Despite its impressive performance across various tasks, no prior work has investigated its capability in the biomedical domain yet. To this end, this paper aims to evaluate the performance of ChatGPT on various benchmark biomedical tasks, such as relation extraction, document classification, question answering, and summarization. To the best of our knowledge, this is the first work that conducts an extensive evaluation of ChatGPT in the biomedical domain. Interestingly, we find based on our evaluation that in biomedical datasets that have smaller training sets, zero-shot ChatGPT even outperforms the state-of-the-art fine-tuned generative transformer models, such as BioGPT and BioBART. This suggests that ChatGPT's pre-training on large text corpora makes it quite specialized even in the biomedical domain. Our findings demonstrate that ChatGPT has the potential to be a valuable tool for various tasks in the biomedical domain that lack large annotated data.Comment: Accepted by BioNLP@ACL 202

A Comprehensive Evaluation of Large Language Models on Benchmark Biomedical Text Processing Tasks

Recently, Large Language Models (LLM) have demonstrated impressive capability to solve a wide range of tasks. However, despite their success across various tasks, no prior work has investigated their capability in the biomedical domain yet. To this end, this paper aims to evaluate the performance of LLMs on benchmark biomedical tasks. For this purpose, we conduct a comprehensive evaluation of 4 popular LLMs in 6 diverse biomedical tasks across 26 datasets. To the best of our knowledge, this is the first work that conducts an extensive evaluation and comparison of various LLMs in the biomedical domain. Interestingly, we find based on our evaluation that in biomedical datasets that have smaller training sets, zero-shot LLMs even outperform the current state-of-the-art fine-tuned biomedical models. This suggests that pretraining on large text corpora makes LLMs quite specialized even in the biomedical domain. We also find that not a single LLM can outperform other LLMs in all tasks, with the performance of different LLMs may vary depending on the task. While their performance is still quite poor in comparison to the biomedical models that were fine-tuned on large training sets, our findings demonstrate that LLMs have the potential to be a valuable tool for various biomedical tasks that lack large annotated data.Comment: Extended version of the following BioNLP paper: https://aclanthology.org/2023.bionlp-1.30/ (arXiv:2306.04504). arXiv admin note: substantial text overlap with arXiv:2306.0450

Improving Named Entity Recognition in Telephone Conversations via Effective Active Learning with Human in the Loop

Telephone transcription data can be very noisy due to speech recognition errors, disfluencies, etc. Not only that annotating such data is very challenging for the annotators, but also such data may have lots of annotation errors even after the annotation job is completed, resulting in a very poor model performance. In this paper, we present an active learning framework that leverages human in the loop learning to identify data samples from the annotated dataset for re-annotation that are more likely to contain annotation errors. In this way, we largely reduce the need for data re-annotation for the whole dataset. We conduct extensive experiments with our proposed approach for Named Entity Recognition and observe that by re-annotating only about 6% training instances out of the whole dataset, the F1 score for a certain entity type can be significantly improved by about 25%.Comment: The final version of this paper will be published in the Proceedings of the DaSH Workshop @ EMNLP 2022. This paper is accepted for presentation in both DaSH@EMNLP 2022 and HiLL@NIPS 202

ChartSumm: A Comprehensive Benchmark for Automatic Chart Summarization of Long and Short Summaries

Automatic chart to text summarization is an effective tool for the visually impaired people along with providing precise insights of tabular data in natural language to the user. A large and well-structured dataset is always a key part for data driven models. In this paper, we propose ChartSumm: a large-scale benchmark dataset consisting of a total of 84,363 charts along with their metadata and descriptions covering a wide range of topics and chart types to generate short and long summaries. Extensive experiments with strong baseline models show that even though these models generate fluent and informative summaries by achieving decent scores in various automatic evaluation metrics, they often face issues like suffering from hallucination, missing out important data points, in addition to incorrect explanation of complex trends in the charts. We also investigated the potential of expanding ChartSumm to other languages using automated translation tools. These make our dataset a challenging benchmark for future research.Comment: Accepted as a long paper at the Canadian AI 202

A Systematic Study and Comprehensive Evaluation of ChatGPT on Benchmark Datasets

The development of large language models (LLMs) such as ChatGPT has brought a lot of attention recently. However, their evaluation in the benchmark academic datasets remains under-explored due to the difficulty of evaluating the generative outputs produced by this model against the ground truth. In this paper, we aim to present a thorough evaluation of ChatGPT's performance on diverse academic datasets, covering tasks like question-answering, text summarization, code generation, commonsense reasoning, mathematical problem-solving, machine translation, bias detection, and ethical considerations. Specifically, we evaluate ChatGPT across 140 tasks and analyze 255K responses it generates in these datasets. This makes our work the largest evaluation of ChatGPT in NLP benchmarks. In short, our study aims to validate the strengths and weaknesses of ChatGPT in various tasks and provide insights for future research using LLMs. We also report a new emergent ability to follow multi-query instructions that we mostly found in ChatGPT and other instruction-tuned models. Our extensive evaluation shows that even though ChatGPT is capable of performing a wide variety of tasks, and may obtain impressive performance in several benchmark datasets, it is still far from achieving the ability to reliably solve many challenging tasks. By providing a thorough assessment of ChatGPT's performance across diverse NLP tasks, this paper sets the stage for a targeted deployment of ChatGPT-like LLMs in real-world applications.Comment: Accepted by ACL 2023 Findings. The first three authors contributed equall

AI Coach Assist: An Automated Approach for Call Recommendation in Contact Centers for Agent Coaching

In recent years, the utilization of Artificial Intelligence (AI) in the contact center industry is on the rise. One area where AI can have a significant impact is in the coaching of contact center agents. By analyzing call transcripts using Natural Language Processing (NLP) techniques, it would be possible to quickly determine which calls are most relevant for coaching purposes. In this paper, we present AI Coach Assist, which leverages the pre-trained transformer-based language models to determine whether a given call is coachable or not based on the quality assurance (QA) questions asked by the contact center managers or supervisors. The system was trained and evaluated on a large dataset collected from real-world contact centers and provides an effective way to recommend calls to the contact center managers that are more likely to contain coachable moments. Our experimental findings demonstrate the potential of AI Coach Assist to improve the coaching process, resulting in enhancing the performance of contact center agents.Comment: ACL 2023 Industry Trac

BenLLMEval: A Comprehensive Evaluation into the Potentials and Pitfalls of Large Language Models on Bengali NLP

Large Language Models (LLMs) have emerged as one of the most important breakthroughs in natural language processing (NLP) for their impressive skills in language generation and other language-specific tasks. Though LLMs have been evaluated in various tasks, mostly in English, they have not yet undergone thorough evaluation in under-resourced languages such as Bengali (Bangla). In this paper, we evaluate the performance of LLMs for the low-resourced Bangla language. We select various important and diverse Bangla NLP tasks, such as abstractive summarization, question answering, paraphrasing, natural language inference, text classification, and sentiment analysis for zero-shot evaluation with ChatGPT, LLaMA-2, and Claude-2 and compare the performance with state-of-the-art fine-tuned models. Our experimental results demonstrate an inferior performance of LLMs for different Bangla NLP tasks, calling for further effort to develop better understanding of LLMs in low-resource languages like Bangla.Comment: First two authors contributed equall

Utilizing the Transformer Architecture for Question Answering

The Question Answering (QA) task aims at building systems that can automatically answer a question or query about the given document(s). In this thesis, we utilize the transformer, a state-of-the-art neural architecture to study two QA problems: the answer sentence selection and the answer summary generation. For answer sentence selection, we present two new approaches that rank a list of candidate answers for a given question by utilizing different contextualized embeddings with the encoder of transformer. For answer summary generation, we study the query focused abstractive text summarization task to generate a summary in natural language from the source document(s) for a given query. For this task, we utilize transformer to address the lack of large training datasets issue in single-document scenarios and no labeled training datasets issue in multi-document scenarios. Based on extensive experiments, we observe that our proposed approaches obtain impressive results across several benchmark QA datasets

Domain Adaptation with Pre-trained Transformers for Query-Focused Abstractive Text Summarization

The Query-Focused Text Summarization (QFTS) task aims at building systems that generate the summary of the text document(s) based on the given query. A key challenge in addressing this task is the lack of large labeled data for training the summarization model. In this article, we address this challenge by exploring a series of domain adaptation techniques. Given the recent success of pre-trained transformer models in a wide range of natural language processing tasks, we utilize such models to generate abstractive summaries for the QFTS task for both single-document and multi-document scenarios. For domain adaptation, we apply a variety of techniques using pre-trained transformer-based summarization models including transfer learning, weakly supervised learning, and distant supervision. Extensive experiments on six datasets show that our proposed approach is very effective in generating abstractive summaries for the QFTS task while setting a new state-of-the-art result in several datasets across a set of automatic and human evaluation metrics